FAQ

What types of products does Lucky Flower offer?

Lucky Flower specializes in a diverse range of artificial flowers and holiday decorations. Our offerings include elegant bridal bouquets and realistic Christmas trees, designed to enhance both festive and romantic occasions.

Are your products environmentally friendly?

Yes, our products are crafted with a focus on sustainability. We prioritize high-quality materials that are environmentally friendly, ensuring that our decorations not only look beautiful but also contribute positively to the environment.

How do I care for my artificial flowers and decorations?

To maintain the appearance of your artificial flowers and decorations, it is recommended to dust them regularly and avoid exposure to direct sunlight for prolonged periods. This will help preserve their color and integrity over time.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item you desire.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please check our shipping policy for more detailed information.

What should I do if my item arrives damaged?

If your item arrives defective or damaged, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. For a complete list of non-returnable items, please refer to our return policy.